Frequently Asked Questions
Please read our FAQ before sending us a message.
You can return new OEM parts for refund or credit. Returns on new parts are accepted for full credit up to 30 days from the date your order shipped. Returns cannot be accepted after 30 days. All items require a Return Merchandise Authorization (RMA) before being returned to our warehouse. Please contact Customer Service at 1-208-362-7200 for RMA instructions and to arrange for a merchandise credit. Savers inventory is sold ‘as is’ and cannot be returned. All Savers sales are final. Novellus second source parts carry a 90-day warranty.
If your order arrives damaged or defective, please contact NxEdge SMG immediately. If it is determined that your order was damaged during transit, we will provide you with all pertinant information to file a claim with the carrier. If it’s determined that parts were damaged or defective prior to shipping, you can return the items to us for a full credit or refund within 30 days of the original ship date. All items require a Return Merchandise Authorization (RMA) before being returned to our warehouse. Please contact Customer Service at 1-208-362-7200 for RMA instructions and to arrange for a merchandise credit.
All parts listed as New are fully qualified in original OEM packaging and sold with a 30-day right of return policy. Parts categorized as Savers are sold ‘as is’ and may not be fully qualified.
We accept Visa, MasterCard, American Express, and wire transfers. If you wish to pay by credit card, please call in your credit card information and complete your purchase by phone with one of our Customer Service Representatives at 1-208-362-7200, 8am-5pm (MST) / Monday – Friday. To pay by wire transfer, select the Wire Transfer option during online Checkout and place your order. You’ll receive an email with easy steps to complete your transaction. We also accept purchase orders from companies and organizations that have established a purchase order account with NxEdge Secondary Market Group. Please Note: Credits issued by NxEdge Secondary Market Group may not be used online. To apply a credit to your order, please call Customer Service at 1-208-362-7200, 8am-5pm (MST) / Monday – Friday.
We ship our products around the world, typically we are provided with a shipping account number and preferred delivery method or we can add it to the invoice. If something else is needed please contact us.
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